I was thinking recently about how agile delivery makes different demands on our budget spend compared to a more traditional delivery model. “Agile” means different things to different people, so … Continue reading Agile delivery is financially responsible
A few weeks ago I wrote about the cost of change in an organisation, and said that “it’s important to win support for the change with those that matter”. And … Continue reading Lasting change needs personal motivation
Thinking about other people’s point of view is an incredibly useful skill. User research takes this a bit further, because it requires (shock!) actually speaking to other people. But even … Continue reading There’s no “best” way to present information
Most organisations I know change the way they do things. That’s partly because of the nature of my work and the kind of situation I’m asked to help with, but … Continue reading Are you prepared for the cost of change?
A long time ago, when working in a single physical space was more common, the company I was with moved office. They put a lot of thought into the new … Continue reading Open conversations lead to more thoughtful language
I was once working with a very large organisation helping deliver a new online service. As we were going through the first project phase we were linked up with an … Continue reading Security is for our customers
Some time ago I wrote that “Teams first have to not only deliver, but also be seen to deliver.” I was thinking about that general idea again recently, but in … Continue reading Being seen to do the right thing
Last week I was privileged to speak at CTO Craft Con with Hung Lee. The theme of that first day was hiring, and Hung—who is a long-time recruiter and host … Continue reading A hiring mistake to remember
There are many times when I’ve been involved in introducing an internal system to an organisation, and one of the user representatives has pushed for changes to the default setup … Continue reading Everyone thinks they’re special (and they’re usually wrong)
The other day I heard someone use that well-worn phrase, “Quality is not negotiable.” They were talking about the reliability of the software their teams write, and were keen to … Continue reading Quality up and down the stack
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