The truth about quick and dirty

“Quick and dirty” is a weapon that’s often deployed by people for getting themselves out of a tight spot. But like any weapon, in the wrong hands it can backfire badly. Technical people use techie quick and dirty solutions in their work. Those people we like to work so closely with — our clients — use their own quick and dirty solutions in their work. But what happens when these people come together? What happens when it’s not the developers or sysadmins who suggest their own quick and dirty solution, but when it’s suggested by our customers on our behalf?

When it’s the client who suggests we deploy a quick and dirty solution, there’s a few things that we need to consider…

1. What does “dirty” mean?

There’s no doubting what “quick” means. But what does “dirty” mean? It’s something that makes the technicians itchy, so it’s worth understanding why.

A dirty solution might suggest one that’s inelegant, that doesn’t conform to a techie’s idea of a good design. That might be true, but it’s probably not the core of the matter. Any decent techie who works in the real world doesn’t advocate elegant design for its own sake. They know that most of their designs are far from perfect, and in fact they probably pride themselves in maintaining a pragmatic balance between the ideal and the expedient — this, then, won’t necessarily make a techie uncomfortable.

So “dirty” doesn’t mean “inelegant”. I think in this context it means something which incurs technical debt. That is, it’s a technical shortcut for which we are going to pay a rising cost as time goes on. That’s what causes the discomfort — the knowledge that implementing this will be making the techie’s life, and the life of their client, difficult in ways that cannot be really understood until it’s too late. It might happen also to be a inelegant solution, but that’s by-the-by. The important thing is that “dirty” implies something which carries a cost.

Of course, the cost of dirty has the benefit of quick. And as we go on, seeing this in cost/benefit terms is actually very informative…

2. Who gets what?

If you’re my customer and I’m your techie, then there’s a significant and unfortunate thing about quick and dirty that I need to tell you: You get the quick, but I get stuck with the dirty. Or to put it another way: the cost and the benefit are not felt by the same person.

There are times and circumstances when this is not the case. If an individual sysadmin is making a judgement call about their own work, say, then they may choose a quick and dirty solution. And if we are considering an in-house software team with in-house customers, then the company as a whole will both benefit from the quick and pay the cost of the dirty.

But these examples don’t tell the whole tale. If our individual sysadmin is actually one member of a systems team, and has responsibilities to the team, then it’s their colleagues who are going to be sharing the cost — and in fact it’s not entirely correct to have called them an “individual sysadmin” in the first place. And while it’s true to say our example company reaps the benefit and pays the cost, it’s probably not the case that “the company” has made an informed and conscious decision about the cost and benefit. That’s because it’s very unlikely that such a decision will have been escalated to the single body responsible for both the cost and the benefit — the board, or the owner, or the managing director.

In the end, we must recognise that the one who reaps the benefit is probably not the one who’ll be paying the cost.

3. Who decides what?

The “who gets what?” question leads in to a more general point: experts must be trusted to make judgements in their own areas.

So just as a techie should not tell a customer how to do their job, so the customer should not tell the techie how to do theirs. And in particular, it’s not up to the customer to decide whether the technical solution should be a dirty one.

Of course, we should always feel free to make suggestions; no-one is so big that they shouldn’t be open to ideas. It’s fair and reasonable for the customer to ask the techie if they can do it quicker… and for that the techie would need to demonstrate some creative thinking. The customer may ask if there are better solutions… and the techie would need to do some research. And the customer might even suggest a specific technical solution they’d heard of… and the techie would have a responsibility to give an honest and informed opinion. But if someone is supposed to be the expert on technical issues then they do need to be free to make judgement calls on technical issues, including which solutions are and are not appropriate. That shouldn’t be a worry to the customer; as mentioned above, good technical people tend to take pride in their pragmatism.

And in fact, this should be good for everyone. By trusting everyone use their expertise we should get the best solutions.

Quick and dirty: cost and benefit4. How long does it last?

One final point on the cost/benefit view of quick and dirty: Quick lasts only a short time, but dirty lasts forever.

More precisely, the benefit of quick lasts from the time the quick thing is released to the time the “proper” thing would have been released; and the cost of dirty also lasts from the time the quick thing is released, but it goes on until the time the software is rewritten or deleted.

I’d say that unless software is a total failure it tends to last a very long time, and usually much longer than anyone ever would have wished. This is why the term “legacy software” is heard so often — if software was generally replaced or removed in good time then we’d never have needed to invent that phrase. And the fact that the dirty bits outstay their welcome means that the technical debt they incur is paid, and paid, and paid again… certainly long after the shine of being early to market has worn off.

But it’s not all bad

I don’t want to give the impression that quick and dirty is inherently bad. It’s not. Nor is everything quick necessarily dirty. Far from it; some things are just plain quick.

But if we’re talking about quick and dirty then it helps to think in cost/benefit terms. We need to be very clear about who’s paying the cost and who’s reaping the benefit, and exactly what that cost and its benefit is. If we can understand that, and if we can respect each other’s expertise in making these decisions, then we can be more certain that we’re making the best decisions a better proportion of the time for the long term benefit of everyone.

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