The other week I was on a train going across the country, and while it was stopped at a station the train manager made an announcement. “I realise this is … Continue reading Ensure degrees of success
A little while ago I was discussing with a chief executive the key characteristics of being a great CTO. One of the qualities I mentioned—which I’d observed in many effective … Continue reading Divisions at the top create wider divisions further down
The other day I was at an Underground station where there were a number of charity collectors with buckets. I put a coin in a collector’s bucket and he gave … Continue reading Make good work visible
I’ve said before that the word “maturity” raises my hackles, and in particular when people talk about their organisation needing to be “mature”. This is not the only word that … Continue reading What does it mean to be a mature organisation?
It’s slightly egocentric to look at someone doing their job and imagine yourself doing it instead, and it’s naive to look at the work of world leaders and declare that … Continue reading Take people with you
The other day I was discussing org structures with a colleague. We agreed there was potential for two parts of the organisation to come into conflict, and we also agreed … Continue reading Talking as a cure for politics
I am frequently surprised now imperfect human communication is, and how ambiguous it is. We think something, we turn it into words, we speak those words, those words get heard … Continue reading What we say isn’t what they hear