A little while ago I was working with a team that had a lot of user research to do. Naturally, we only had limited time, so we needed to decide how to prioritise our work. This is how we did it. First of all we wrote out all the ideas we wanted to examine. Some … Continue reading
We sometimes think we want to eliminate uncertainty. Clarity is helpful in our projects and in our businesses. When I listen to discussions about Brexit (today’s status: approaching the leave date without knowing what will happen then) we hear about businesses wanting certainty. All this is fine, but in fact that’s not always strictly true. … Continue reading
Last week I talked about refactoring and the need—throughout that process—to still be able to deploy frequently. What I did not explain was why it was important to still be able to deploy frequently, and that was a bit of an omission, because we shouldn’t take these kinds of mantras lightly. The reason is to … Continue reading
One of the things that first got me thinking more constructively about risk management was the problem of how to best deal with risk and uncertainty. In 2014 I wrote about how to think about risk differently, which led to finding better ways to deal with it. Since then I’ve written about creating opportunities, seeking … Continue reading
I’ve written before about not regarding uncertainty and risk as things with a single probability and a single measure of impact. I called these “point risks”, as such a fictitious event sits at a single point on a chart. Now I’m happy to learn that a paper entitled “Cost of Data Breach Study”, by Ponemon … Continue reading
There’s a subtle idea around risk management that I’ve come to understand, and which Norman Marks repeats often: “It’s not about managing risk. It’s about managing the organization for success!” I say it’s subtle because I occasionally get it wrong, and it seems well-known organisations do, too, which is what Norman is complaining about in … Continue reading
Often in a work environment I find I’m faced with difficult problems, and while I manage to find ways to move forward, I do this without knowing exactly what the end state should look like. An example of such a problem might be agreeing the best process for something within a team, or a company. … Continue reading
Last week, two days in succession, I had cause to solve a problem using impact estimation tables. Unfortunately this technique is not widely known, so I thought I’d have a quick pass at explaining it. For many more details—beyond the simplicity of the description below—you really need to see the work of Tom Gilb, who … Continue reading
This week I came across a real world example of an uncertainty that became more polarised—an event caused the outcome to be more likely to go to one extreme or the other, and less likely to be middling. I realised it when someone asked if I thought David Davis’s resignation was a good thing or … Continue reading
The other day a developer in my team asked, “So what’s your plan for…” and then described a particular organisational and technical challenge that several of us had been discussing on and off for a while. It was something that I was pushing forward, but I didn’t have all the answers yet. Of course, I … Continue reading
