Thinking about other people’s point of view is an incredibly useful skill. User research takes this a bit further, because it requires (shock!) actually speaking to other people. But even … Continue reading There’s no “best” way to present information
Most organisations I know change the way they do things. That’s partly because of the nature of my work and the kind of situation I’m asked to help with, but … Continue reading Are you prepared for the cost of change?
A long time ago, when working in a single physical space was more common, the company I was with moved office. They put a lot of thought into the new … Continue reading Open conversations lead to more thoughtful language
I was once working with a very large organisation helping deliver a new online service. As we were going through the first project phase we were linked up with an … Continue reading Security is for our customers
Some time ago I wrote that “Teams first have to not only deliver, but also be seen to deliver.” I was thinking about that general idea again recently, but in … Continue reading Being seen to do the right thing
Last week I was privileged to speak at CTO Craft Con with Hung Lee. The theme of that first day was hiring, and Hung—who is a long-time recruiter and host … Continue reading A hiring mistake to remember
There are many times when I’ve been involved in introducing an internal system to an organisation, and one of the user representatives has pushed for changes to the default setup … Continue reading Everyone thinks they’re special (and they’re usually wrong)
The other day I heard someone use that well-worn phrase, “Quality is not negotiable.” They were talking about the reliability of the software their teams write, and were keen to … Continue reading Quality up and down the stack
I discovered the importance of project and programme governance several years ago. I was working with an empowered and effective team delivering a project to a distinct budget and deadline. … Continue reading Discovering governance
When I first became a hiring manager I had to learn to say No about people. Because we tended to use recruitment agencies I didn’t have to No directly to … Continue reading Learning to be specific
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